Hotel Updates

Like you, we've been dreaming of brighter days. We are excited to announce many of our hotels have reopened and are accepting reservations. Please see below for the latest updates on all hotels. Dream Hotel Group is committed to ensuring our guests experience greater flexibility during these challenging times. For arrivals through August 31, 2020, reservations can be modified or cancelled without penalty with 24 hours notice, including non-refundable rate plans.

Reopening Soon

The Chatwal New York - accepting reservations September 1, 2020

Dream Bangkok - accepting reservations September 1, 2020

Dream Downtown - accepting reservations August 10, 2020

Dream Midtown - accepting reservations September 1, 2020

Dream Phuket Hotel and Spa - accepting reservations October 1, 2020

The Time New York - accepting reservations September 1, 2020


Health + Safety

At Dream Hotel Group, we are committed now more than ever to providing our guests with a safe place to stay and play. When the time is right for you travel again, we want you to be aware of the steps we’ve taken to meet the new health and safety challenges and expectations presented by COVID-19. 

We have developed a comprehensive health and cleanliness plan for all of our hotels, restaurants and bars which supplements the American Hotel & Lodging Association’s Safe Stay Guidelines and is based on recommendations and requirements of the Centers for Disease Control (CDC), World Health Organization (WHO), U.S. Department of Health (DOH), U.S. Department of Labor (DOL), U.S. Food and Drug Administration (FDA), and other federal, state and local agencies, as well as information from the National Restaurant Association, our cleaning product suppliers and other partners to minimize risk and enhance safety for our hotel guests and associates.

Temperature + Well-being Checks

All team members will complete a health screening prior to beginning their shift. Health screenings will include a temperature check using no-touch thermometers.

FACE COVERINGS + GLOVES

All team members will be required to wear face coverings while on property. Additionally, team members will be equipped with gloves and appropriate PPE as required and will be trained on enhanced procedures to ensure a safe environment for guests.

HAND SANITIZATION

Hand sanitizer stations will be provided in high traffic areas throughout the property. Team members will perform thorough handwashing and sanitization at minimum every 60 minutes or after each guest interaction.

PHYSICAL DISTANCING

We ask everyone to practice proper physical distancing. We have added markers and other visual cues throughout our properties as distance reminders. Elevator usage is limited to one party at a time.

Public Spaces

Our public spaces have been reconfigured to allow for proper physical distancing. Public spaces and restrooms will be cleaned at increased frequency with the recommended cleaners and disinfectants in accordance with the guidelines provided by the CDC. Special attention will be paid to high-touch areas such as door handles, push plates, handrails, and elevator buttons.

Restaurants

The floor plans of our restaurants have been arranged to maintain physical distancing with maximum occupancies set by local and state guidelines. Our menus will be single-use or provided in a digital format. Areas such as tables, chairs, and booths will be disinfected after each guest use, using cleaners and disinfectants in accordance with guidelines provided by the CDC.

YOUR ROOM

All rooms will remain unoccupied for 24 hours, to the extent possible, in between guest stays to allow for thorough cleaning and disinfection. Daily housekeeping is available upon request, and without guests in the room. We have removed items such as magazines, notepads, extra pillows and blankets; however they are available upon request. All surfaces will be disinfected, paying special attention to high-touch areas, with cleaners and disinfectants in accordance with CDC recommendations.

CONTACTLESS EXPERIENCE

Guests are encouraged to pre-pay for reservations prior to arrival for an expedited arrival experience. Contactless check-out is available at all properties. For properties offering room service, contactless ordering and delivery is available. Self-parking options are available at all properties for guests who wish to have a contactless experience.

Amenities + Services

Some of our venues, services, and amenities may differ from what is listed online or may be operating in a limited capacity due to local and state guidelines. Please call or email the property with any questions to receive the most up-to-date information.